Policies & support
Refund & Warranty Policy
We want every order to work as described. This page explains when a refund or replacement may apply and how to request one. The specific terms for a product are shown on its product page on the website where you ordered.
Each website's own terms apply
Every VipStore website publishes its own refund and warranty terms, and warranty periods differ by product. If anything here differs from the terms on the store where you ordered, that store's terms apply.
When you may be eligible
- Your order wasn't delivered.
- The product doesn't match its description.
- The product didn't work on delivery and our team can't fix it.
What is usually not covered
- Changing your mind after a digital product has been delivered.
- Problems caused by changes you made after delivery or by breaking a platform's rules.
- Incorrect details entered at checkout, such as a wrong or private link for an SMM order.
- Requests made after the warranty period shown on the product page.
How to request a refund or replacement
- Contact supportReach us through any channel on the Support page.
- Include the detailsSend your order ID, the email used at checkout, what went wrong and screenshots if you have them.
- We review itOur team checks the order and replies with the outcome — a fix, a replacement or a refund, depending on the product's terms.